Business problem
Repeated customer questions need answers grounded in approved business information and a clear route to a person when needed.
What I personally built
I built an n8n support workflow with document retrieval, Supabase/vector search, OpenAI, conversation logging, and response or human-escalation routes.
Tools & integrations
How the workflow works
- Receive and normalise a customer message.
- Retrieve relevant business context for the AI response.
- Route the supported response through the appropriate channel.
- Log the conversation and escalate requests that need human handling.
Testing & evidence
The supplied screenshot shows the built workflow. A documented evaluation of answer accuracy, unsupported questions, and escalation behaviour remains to be published.
Outcome & current status
Built implementation preview. Live deployment, support-resolution rates, and client outcomes are not verified.
